Utility Bill

Notice to Utility Customers:

Since December 2023, the City has suspended any collections actions on utility accounts that were past due to allow customers to transition to a new billing system. As of April 2024, this suspension (pause) of account collections has ended.

Utility Account Collections Resume April 2024:  The collections process pause has ended for past due utility accounts.  

The policy for past due accounts is as follows:  

  1. Late fee: If full payment is not received on or before the due date on the utility bill, the entire account is deemed past due. A late fee of $10 will be charged, and a late notice will be mailed to the customer.  
  2. Door Tag: If full payment is not received on or before the due date of the late notice, a door tag will be delivered to the service address and a $25 door tag fee will be charged. 
  3. Disconnection: If full payment is not received by the date and time on the door tag, service is subject to disconnect for non-payment. Once service has been disconnected, the full past due balance plus a reconnect fee and possibly a utility deposit will be required before service is restored. Reconnection is not guaranteed the same day payment is received. 

Payment Plan Alternative: If you know you will not be able to pay your bill by the due date, please contact customer service at (509) 962-7201 to request a payment plan. Note: Once service has been disconnected for non-payment, the full past due must be paid in order to restore service.

Ways To Pay Your Utility Bill:

  • Set up automatic payments in the new online customer portal and go paperless! Note: Customers are responsible for payment card processing fees. There are no processing fees for autopay paperless payment by ACH/e-check.
  • In person at City Hall, 501 N. Anderson St., via cash, check, or debit/credit card. Payment card processing fees apply. Deposit your payment (checks only please) in the drop box in the City Hall parking lot.
  • By mail to Ellensburg City Hall, 501 N. Anderson St., Ellensburg, WA 98926 via check.
  • Pay via debit/credit card on the phone. Payment card processing fees apply. Call (509) 962-7201 for payments or billing questions.

If you have any questions about your bill or notice any irregularities, please contact a customer service representative at (509) 962-7201.