Frequently Asked Questions

If you are experiencing flooding or water running over your street due to creeks water level exceeding top of banks, call (509) 962-7230 during the workday hours, and after hours call KitCom at (509) 925-8534. City crews monitor creek levels especially during the months of January through May. 

An additive (smell) is injected into natural gas to give it a rotten egg smell. If you are a natural gas customer, and you smell rotten eggs, call 911. You may have a natural gas leak.

If you are a City of Ellensburg utility customer experiencing a power outage, please text or call (509) 902-6121 to report an outage. View the Power Outage Map to see active incidents.

SMS Terms & Conditions
The City of Ellensburg now provides important text or phone notifications related to utility service, public safety, and community well-being. Msg&Data rates may apply. To opt out, text STOP or for help, text HELP to (509) 902-6121. By texting (509) 902-6121, you consent to receive SMS notifications from the City of Ellensburg.

Available Commands to Text:

• Text "OUTAGE" – Report a power outage.
• Text "STATUS" – Receive the current status of a power outage.
• Text "STOP" – Stop receiving messages and opt out.
• Text "START" – Opt back in to receive messages if you’ve previously opted out.

Message Frequency and Rates: Message frequency varies based on your interactions, City service updates, and emergencies. Standard message and data rates may apply.

If there is an imminent threat to life or property, call or text 9-1-1.

For a water leak, please call (509) 962-7230 during workdays or after hours call (509) 925-8534.