Utility Account Services

Utility Billing & Services is responsible for the timely and accurate reading of the utility meters, timely and accurate billing of utility customers, and cashiering for payment of utility billings. We process an average of 10,000 billing statements per month for utility services. The centralized cashiering supports the city’s five utility services: electric, natural gas, water, sewer, and stormwater. Additionally, due to our location on the first floor of City Hall, we serve as the City’s information desk.

You may make application to start or stop services, create or request a PIN to be reset, and pay your utility bill online

Application for New Utility Service

Request to Terminate Services

PIN - Create or request a PIN to be reset

Online Bill Pay

Special and discounted utility rate applications are available online

Low Income Senior or Disabled Utility Rate Application

Resources for help with utility bill payments

• Call Customer Service at (509) 962-7201 to make payment arrangements
• Ask for financial help from friends, relatives, or church
• Contact FISH Food Bank located at 1513 North ’B’ Street
• Our community partner, Hopesource, typically operates an energy assistance program from early October or November and continues until April or September, depending on available funds and your utility provider. Visit Hopesource for additional information about the types of assistance offered.
  
  

Utility Rates

Utility Services available for Landlords

Landlords have options to choose from to start and stop utility services as tenants move in and move out.

Water Leak Adjustments

Residential water customers may be eligible for a reasonable adjustment of water billings for the prior six months of metered service when a previously undetected leak in the customer’s service line is found and repaired. Apply for a water leak adjustment once repaired.

A sewer credit may be granted to a commercial customer having a leak in their water system, based upon normal billing for previous billing periods. The sewer credit shall be limited to three billing cycles. Sewer credits shall be limited to one rebate in a 12-month period with a maximum of two sewer credits in a five-year period per account. Apply for a sewer adjustment once the water leak has been repaired.

Residential Parking Zones

Utility Billing and Services manages the City’s Residential Parking Zones. The City of Ellensburg has established Residential Parking Zones or RPZ in the central area of town. The RPZ protects street parking for those who live or work in the zone. If you are a resident, service provider or business located in the PRZ, you may apply for an individual permit or miscellaneous permit. The permit is placed in your vehicle, and that vehicle is allowed to be parked in the RPZ. Here is a map of the Residential Parking Zone.

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